- What type of information does TransCen COLLECT and how is the information USED?
- Does TransCen SHARE the information that I have provided or that has been collected?
- Do I have CHOICES regarding how my Personal Information is used?
- How does TransCen SECURE my personal information?
- Does TransCen collect information from CHILDREN?
- How does TransCen protect the information that I may provide by telephone or regular mail or in person?
What type of information does TransCen COLLECT and how is the information USED?
While you are visiting the Sites, TransCen may collect two types of information about users: “Personal Information” (such as name, email address, mailing address, phone, credit card or debit card, personal preferences and other account-related information) and “Aggregate Information” (such as information about how many users log on to the Sites on a daily basis).
Personal Information: Information You Provide to Us
Personal Information is collected online only when you voluntarily submit non-public personal information on the Sites by requesting information, purchasing our products, signing up for an account or other Services, receiving electronic notices or other similar communications and other similar activities. Please note that Personal Information stored on the Sites may be collected, stored and processed in the United States of America.
We may obtain Personal Information about you ONLY if you elect to give us that information. Types of Personal Information may include the following:
- Zip code
- Telephone number
- E-mail address
- Credit card number and expiration date (for online purchases or donations)
- Name of organization (where applicable)
We may request your credit card and other Personal Information when you purchase goods that are offered for sale on our Sites or when making a donation online. We reserve the right to request any additional information necessary to establish and maintain your account. Generally, our uses of Personal Information collected online include, without limitation, enabling you to make a donation, purchasing a product from the Sites, or providing information, such as sending marketing communications and newsletters.
Aggregate Information: Collected Automatically
When you visit the Sites, we automatically collect Aggregate Information about your visit. Collecting this information helps us to improve the Sites to enhance your experience while on our Sites. Aggregate Information is non-personally identifiable/anonymous information about you, such as pages most frequently accessed by you, time spent on a page or area of the Sites, the number of visits to the Sites by you, types of browser used by you, cookie preferences or search terms entered by you. We can tell the type of computer and web service that you are using, as well as the date, time, and pages that you visit. Aggregate Information is used in a collective manner, and no single person can be identified by that compiled information (for example, the number of people who logged into the Sites in a particular day).
The Sites also may use other technologies to track the specific pages viewed by visitors on the Sites or to target specific content that might be of interest to you. These technologies help us to understand how visitors use the Sites. However, you will have the option to opt out (or opt on if applicable law requires) of receiving such targeted content on those pages of our Sites where this technology is used.
Does TransCen SHARE the information that I have provided or that has been collected?
TransCen may need to share Personal Information with third parties in limited circumstances. For example, we may release Personal Information to third parties to perform services such as advising you of our upcoming events, products, fundraising and partner-related product opportunities benefiting TransCen, information or processing credit card payments or hosting the Sites (and/or features available on the Sites). However, such third parties are obligated to maintain the confidentiality of Personal Information and are not authorized to use Personal Information for any purpose other than providing those services.
From time to time, we may be required to provide Personal Information or Aggregate Information in response to a valid court order, subpoena, government investigation, or as otherwise required by law, or if we reasonably believe that you have committed unlawful acts or acts that may endanger the health or safety of another user or the general public. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves.
We also reserve the right to share, assign or transfer your Personal information to any of our affiliates or any successor in interest to our organization by merger, reorganization, or operation of law.
Do I have CHOICES regarding how my Personal Information is used?
TransCen may make your name and postal address available to other nonprofit organizations whose services or activities may be of interest to you. If you would like to opt out of having TransCen share your name and postal address with those organizations, please click here: Opt Out. Please include your full name and mailing address in the email.
If your Personal Information is currently being used by TransCen or its affiliates to send you marketing communications, you can opt out at any time. All marketing e-mail communications from TransCen tell you how to stop receiving them; however, to opt out of receiving marketing communications from TransCen:
- E-mail our Privacy Manager; or
- Follow directions on a marketing e-mail communication from us; or
- Send a request to:
401 N. Washington Street
Rockville, MD 20850
Attn: Privacy Manager, Donor Services
How does TransCen SECURE my personal information?
In order to prevent unauthorized access and protect your Personal Information, TransCen has put in place commercially reasonable physical, electronic and administrative safeguards to ensure the security, integrity and privacy of the Personal Information you provide to us. Such security safeguards are intended to be appropriate to the sensitivity of the Personal Information collected. For example, online shopping and contributions are processed using a secure server. In particular, all Personal Information provided to TransCen through the use of the Sites is transmitted using Secure Socket Layer (SSL) encryption and Secure Electronic Transaction (SET) protocol. SSL is secure server software that lets your browser automatically encrypt, or scramble, data before you send it to TransCen.
TransCen is committed to properly securing the Personal Information collected online. To help us accomplish this, we take the following steps:
We employ internal access controls to ensure that the only people who see your information are those with a need to do so to perform their official duties.
- We train relevant personnel on our privacy and security measures.
- We physically secure the areas where we hold hard copies of the information that we collect online.
- We regularly back up the information that we collect online to insure against loss.
- We use technical controls to secure the information that we collect online as appropriate, including but not limited to: Secure Socket Layer (SSL), encryption, firewalls, and password protections.
- We periodically test our security procedures to ensure personnel and technical compliance.
Does TransCen collect information from CHILDREN?
Since the Sites are not designed specifically for children, TransCen does not intentionally collect Personal Information from children under the age of 13. If we discover that we have inadvertently collected Personal Information from a person under the age of 13, we will automatically delete it.
How does TransCen protect the information that I may provide by telephone or regular mail or in person?
401 N. Washington Street
Rockville, MD 20850
Attn: Privacy Manager, Donor Services